Smart Government II Project Grievance Redress Mechanism

The World Bank is committed to ensuring that Bank-financed projects do not harm people or the environment. Grievance Redress Mechanism (GRM) provides an additional, accessible way for individuals and communities to complain directly
to the Project Implement Unit and implementing agency MDDC, if they believe that a World Bank-financed project had or is likely to have adverse effects on them or their community. In other words, Grievance mechanisms provide a way to reduce risk for projects, offer communities an effective avenue for expressing concerns and achieving remedies, and promote a mutually constructive relationship.

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For detailed information PDF: Smart Government II Project Grievance Redress Mechanism

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